It is the Company's Policy that the quality of its operations, the safety and health of its employees and the protection of the environment remain the predominant factors in all aspects of its operations.
In this respect, the Company has established and maintains a Safety Management System, or SMS, that is designed to continuously improve the quality of the services offered by the Company. The SMS is based on the belief that preventing problems from occurring is in the best interests of the Company, its employees and its customers.
The Company recognises the importance of customer satisfaction and will work to provide services, to its customers, that meet or exceed their requirements and are in accordance with the standards of the Company. Open and ongoing dialog will be maintained with customers and all stakeholders, to provide a channel for communicating expectations and discussing feedback on performance.
In order to ensure that operations and quality service objectives can be achieved, the SMS addresses the continuous monitoring of all aspects of the Company's operation so that potential problems can be readily identified and appropriate corrective actions implemented. The Company seeks to constantly learn industry best practices, and where there is a clear benefit, these will be adopted by the Company.
The Company is committed to conducting all its activities in a safe, efficient and environmentally sound manner, while ensuring effective and efficient compliance with prevailing statutory and regulatory requirements.
This Quality Policy has the full support of Senior Management. It is mandatory that the Quality Policy and SMS are known, understood, and adhered to by Company employees.